If you are not satisfied with a completed milestone, you can ask for a refund of that milestone within 14 days after the payment date. No refund is available after 14 days.
Refunds do not cover projects with less than 3 milestones.
A request for a refund must be submitted via our Contact Form.
Please note that on receiving back your money you are obligated to return all files from your web-server and every data medium; you will also not use the domain or server given to you. The file use will be regarded as illegal unless you wish to purchase the files again.
Before asking for a refund, be sure that you can’t solve your problem by asking some help via the Contact Form.